Effective August 21, 2026
Principle
Completed, approved, or otherwise earned work is non-refundable. Where a refund is approved, it is issued to the original payment method where practical and reconciled with the payment provider. An internal note alone is never a refund.
Free consultations
Nothing is charged, so there is nothing to refund. There is no monetary no-show fee.
Paid Discovery
- Payment is required before the session is confirmed.
- Cancelling at least 24 hours before the session, and before substantive work has begun, may be refunded less any genuinely non-refundable processing costs.
- Work already performed is non-refundable.
- A no-show, or a cancellation inside 24 hours, is normally non-refundable.
Fixed-scope engagements and milestones
- A kickoff payment reserves capacity and authorizes commencement only once all other approvals and conditions are satisfied.
- Earned milestones, approved change-order work, and contractually reserved capacity are non-refundable once earned.
- Future unpaid milestones are not automatically owed merely because a project exists.
Recurring services
Cancelling a recurring service stops future renewals. A period already underway is not automatically prorated or refunded. See the Cancellation Policy for the full detail.
Requesting a refund
Email hello@birchlinedigital.com with the engagement and the payment reference. Approved refunds are processed through the original provider and confirmed in writing.